FAQ
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After-Sales Service
Precision Parts Machining

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What's kinds of information you need for quote?

The production drawings can be sent in CAD, DXF, STEP, IGES, x_t and other formats, supporting the use of CAD, Soildwork UG ProE and other softwares.点击打开链接

How if the drawing tolerances can not guaranteed?

We will confirm the tolerance we can reach with the customer before the quotation. If the customer agrees to the tolerance adjustment, then we will make a quotation. If the machining process cannot guarantee the tolerance due to the force majeure technology, we will contact with the customer to discuss the solution in time.点击打开链接

How do we manage so much material?

1.There is no material in our warehouse.We purchase materials according to the part size after receiving the customer's order every time.2.After the material arrives at the company, the material supplier will attach the invoice.The staff will mark the material with a white pen.3.The warehouse management personnel of our company will check the types and sizes of materials according to the invoices, and attach the processing drawings to the materials.In this way, there is little possibility of getting the material wrong within the company点击打开链接

What about the impact of exchange rate fluctuations on costs and profit?

We will deposit the foreign exchange in the bank without exchanging it,unless the rate exchange to recover or when it has a smaller impact. If the exchange rate fluctuates too much, for long term cooperative orders, we will negotiate with the customer.点击打开链接

How to choose the material?

Our company's materials are selected according to the customer's drawing requirements.For example, when the customer gives us the drawings, we will confirm that we use our domestic materials.The customer will tell us whether it is feasible. The customer will express the material to us. Our company is processing the material, and the customer will deduct the material cost directly from the order.

Common problems in machining process

Machined workpiece has strict requirements on precision, shape and quality specification.Therefore, the design, selection and processing of machined parts must comply with scientific and reasonable requirements.For all kinds of workpiece processing problems, should be able to timely find and take effective solutions to reduce or eliminate the adverse effects of processing problems, to ensure the yield of machined products.

Does every equipment has the regular checking and maintainess?

there are amount of funds being invested to introduce the world's most advanced equipments which maintained twice by original manufactures annually. We will settle down the issues in the bud due to we do a cautious work. for example, we will do check and maintainess work before operating and start if check result is well.

Do you have a way to get confidentiality for our drawings per the requirements in agreement?

Yes, Initially, we will control the using of the drawings and documents customers provided strictly, won't disclose to any third party. If some workflows of the item have to be helped by our other long-term cooperated factories, we will let our customers know and attempt to get the approval from our customers in advance. Secondly, all the documents you provided are keeped by the sales representative secretly who you contact with. It doen't allow to leaf through drawings and document without the permission. Finally, The customers information is confidential, if there is the customers' information shown on the drawings, our sales representatives will cover them with a blank. we name a group of letters as the customers's name and write it on our production drawings. So Others including the machinists won't recoginize the information of customers.

The packaging is too thick, could you make the packing thinner when you deliver the goods?

According to our years of experience, also for the customer's product can arrive safely, we think the current packing thickness is suitable. If the package is too thin, in the process of transportation, there is likely to be bump against. This will affect the delivery date of the customer. In addition, we use specially light air bubble film for packaging, the impact on package weight and shipping costs is also minimal. Before shipment, we should consider not only the problem of freight cost and the convenience of splitting after delivery, but also the security of product delivery.We have more than ten years' experience in transporting goods to and from Japan, please be assured that we have the ability to pack our products well. Of course, we are more willing to listen to your opinion, hoping to improve our delivery service capacity better.

How to arrange the working time of the workshop?

Usually, the factory is divided into two shifts. The first shift is from 8:00 am to 5:00 pm, and the second shift is from 5:00 pm to 1:30 am. If the work is very urgent, we will work overtime or even arrange three shifts.

How long can we get samples in a general way ?

It depends on your project, usually 10-20 days can deliver.

How If you produced bad quality products after deliveried?

First of all, if the delivery is in time, our company will try our best and make the machining parts as soon as possible. The production fee for bad re-production is free, and the freight is also the responsibility of our company. If the deadline is too late, please ask the customer for help, the customer will repair it in Japan. Our company will only bear the amount of the customer's Invoice indication, and we will not be responsible for the addtional Invoice indication, We will try our best to reduce the rate of defective products to zero, and our goal is to ship all good products. At the same time, we will investigate the content of this defective product, investigate the responsibility, all the employees must participate in the defective product meeting to avoid the similar problems.